Order

We receive orders through: internet www.polytronromania.ro and phone +40 734 154 845 from Monday to Friday, between 9.00 and 17.00. By placing an order, the customer accepts the offer and the terms of purchase of One Tool SRL, and he immediately confirms the acceptance of the order for completion.

Prices

Prices are expressed in lei and include VAT. In addition to the price of the products, when applicable, the customer will also bear the shipping costs, the delivery will be made through the courier company Fan Courier, and the payment of the package will be refunded to the courier agent.

We offer free shipping for orders with a value higher than 200 lei (including VAT). For orders with a value of less than 200 Lei (with VAT), a delivery fee of 20 lei (with VAT) is charged.

Delivery of goods

The delivery of the goods is made on the entire territory of Romania, regardless of the chosen payment method and is made within 2 working days from the receipt of the order, unless another delivery deadline has been passed during the order submission.

The goods are delivered in the order in which the orders were received, until the stock is exhausted. In case of a large number of orders, some items can be shipped separately, within a longer period, which can not exceed 2 weeks from the date of receipt of the order, and delivery of goods takes place only in Romania.

Shipping costs, where applicable, are calculated only once, on the main delivery of the goods, even if the order will be made several times. The order fulfillment term can be extended for reasons that do not depend on the company.

We reserve the right to make current changes to both the prices of the products in the offer and the shipping costs, but these changes will not affect the rights of the persons who placed the order before making these changes.

The right to return the goods

We guarantee the right to return the ordered goods, without the need to specify the reason for it. The return of the goods can be made within 14 days from the date of delivery. For compliance with the deadline, it is sufficient to submit the corresponding declaration before its expiration to One Tool SRL, str. Theodor Sperantia, no. 104, sector 3, Bucharest. The mutual obligations of the parties shall be fulfilled immediately, not later than 14 days.

The products will be shipped at your own expense, to the address: str. Theodor Sperantia, no. 104, sector 3, Bucharest. Returned goods must be intact and show no signs of wear. In case of return of the damaged good or bearing signs of wear, One Tool SRL may charge the buyer compensation to cover the cost of damage or wear of the good, the value of this compensation can be deducted from the sale price to be reimbursed to the Buyer. Otherwise, it is considered null and void.

Please respect the deadline for return and inform us about the return of the products.

Please keep the proof of return until the end of the process of analyzing any claim, and in the case of returned products, until the time of refund. The return cost will be refunded if the product is defective, is not the one ordered by you, does not match its description and photo and was returned by you via Fan Courier. The return cost is refunded based on the Fan Courier receipt and only after accepting the return.

If One Tool SRL will not fulfill its obligations regarding the delivery of all products ordered within 30 days, the customer has the right to terminate the contract with immediate effect. The value of the returned goods will be returned within 14 days from the time of return, by bank account (note the IBAN account in the appropriate space on the return document) or by money order (shipping address must correspond to your bulletin).

Guarantee

Firma noastră asigură garanția tuturor produselor comercializate, potrivit dispozițiilor Legii 449/2003 privind vânzarea produselor și garanțiile asociate acestora (cu modificările ulterioare) și conform informațiilor privind garanția produselor descrise în certificatul de garanție a produsului, pentru fiecare produs în parte. Dacă produsul nu corespunde, puteți solicita, fără plată, înlocuirea produsului. Aceasta va avea loc în termen de 14 zile de la data la care ne-ați informat asupra defectului! Garanția se validează cu certificatul de garanție și cu factura din colet. Pentru fiecare cerere de garanție se întocmește un proces verbal, care va conține informații privind produsul, data de achiziționare a acestuia, reclamația concretă cu care vă adresați Serviciului de Relații cu Clienții. Pentru mai multe informații, ne puteți contacta prin telefon la +40 734 154 845 sau e-mail la contact@polytron-lubricants.ro

If the complaint is justified, One Tool SRL will pay the costs incurred for shipping the regular package, only if it is returned via Fan Courier.

Protection of personal data

Conform cerințelor Legii nr.677/2001 pentru protecția persoanelor cu privire la prelucrarea datelor cu caracter personal și libera circulație a acestor date, cu modificările și completările ulterioare, și ale Legii nr.56/2004 privind prelucrarea datelor cu caracter personal și protecția vieții private în sectorul comunicațiilor electronice, One Tool SRL are obligația de a administra în condiții de siguranță și numai pentru scopurile specificate, datele personale pe care ni le furnizează clienții, un membru al familiei lor sau alte persoane, utilizând orice modalitate de comunicare cu firma noastră. Datele personale sunt culese numai pentru nevoile One Tool SRL și prelucrate în scopul realizării activității comerciale a firmei rezultate din statut, a promoțiilor și reclamei, cu respectarea imperativului de protecție a datelor, impus de legislație. Furnizând datele cu caracter personal, clientul este de acord cu prelucrarea lor de către One Tool SRL și partenerii săi, precum și cu primirea de informații comerciale din partea acestora. Fiecare client are dreptul de a vizualiza datele sale personale, de a le modifica, de a cere încetarea prelucrării lor de către firmă sau de a se împotrivi folosirii lor, lucru care va fi semnalat în scris la adresa: str. Theodor Sperantia, nr. 104, sector 3, Bucuresti sau prin e-mail la contact@polytron-lubricants.ro.